Case Study · MetroPlus Health Plan
The first documented mobile enrollment vehicle for a Medicaid MCO.
A Mercedes Sprinter configured as a two-station mobile enrollment office. Designed around MetroPlus’ field enrollment workflow, HIPAA-compliant top to bottom, and wrapped to 42 CFR §438 marketing standards.
The Brief
Challenge & solution
Challenge
- Members live across all 5 boroughs, many never walk into a brick-and-mortar office
- Enrollment requires HIPAA-protected intake and documentation
- Any MCO branding has to pass 42 CFR §438 marketing compliance
- The vehicle had to fit in regular urban parking, no depot
- Workflow had to match MetroPlus’ internal enrollment process
Solution
- Sprinter 170” high-roof, two private enrollment workstations
- HIPAA-compliant physical layout + technical safeguards
- 42 CFR §438-compliant exterior wrap
- Cellular + Starlink connectivity to state enrollment portal
- Spec designed for fleet consistency across future builds
Build Gallery
The build, deployed
Full 8–15 photo set: asset from Arthur (SCRUM-325/326)
2
Enrollment stations
Both HIPAA-compliant and private.
42 CFR
§438 compliant wrap
Passed MCO compliance review.
HIPAA
End-to-end workflow
Physical, admin, technical safeguards.
NYC
Deployed daily
Across all five boroughs.
In their words
“Client testimonial pending approval, captures the mission-impact angle once the quote is signed off.”
MetroPlus Health Plan · Field Operations
Specifications
Build specs
- Platform
- Mercedes Sprinter 170” High Roof
- Drivetrain
- RWD diesel
- Workstations
- 2 private enrollment desks
- Connectivity
- Cellular + Starlink redundancy
- Power
- Lithium house batteries + inverter, shore power capable
- Compliance
- HIPAA physical + technical; 42 CFR §438 wrap
- Build time
- Actual timeline: pending from Arthur
Start Your Project
Planning a field enrollment program?
We can build a version of this tailored to your MCO’s brand standards and markets.